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Southwest Airlines Saves an Otherwise Terrible Day

Sometimes in life bad things happen to good people.  It is a terrible truism that I, we, all of mankind has tried to understand since the existence of our first sentience moment.  People have tried to say that it’s just the way life is and moved on.  Some people say that it is in the nature of humanity to be bad and have bad things happen.  I believe that bad things happen to good people to keep them good.  When bad things happen we are shown humanity and shown the full spectrum of what life is.  If there is anything that is taken away from those terrible situations it should be an understanding of what is possible and a thankfulness for what remains.

Sometimes…well sometimes we are allowed to see things that we would have never been able to see otherwise.  We are able to learn, appreciate, and understand people.  Such is the case of “Nancy” and Southwest Airlines.  Those of you know me personally, know that I am not an emotional person.  This is a story that does warm my heart though and makes me want to only fly Southwest (which I’m a huge fan of already). Nancy had a murder in her family and called Southwest to let them know.  This is her story… after the break…


Last night, my husband and I got the tragic news that our three-year-old grandson in Denver had been murdered by our daughter’s live-in boyfriend.

He is being taken off life support tonight at 9 o’clock and his parents have opted for organ donation, which will take place immediately. Over 25 people will receive his gift tonight and many lives will be saved.

This morning, after only a couple hours sleep, my husband and I began to make all arrangements to get him to Denver to be with our daughter. He is currently on business in LA and is flying Southwest.

While his employer, Northrop Grumman, made arrangements to get his ticket changed so he could get to Tucson today (which he had to do in order to not spend any extra money) I called Southwest to arrange his flight from Tucson to Denver so he would be stepping off one plane and getting on another.

He has several free flights with them so I couldn’t really do it on the website. The ticketing agent was holding back tears throughout the call. I’m actually her step-mother and it’s much more important for my husband to be there than for me to be there.

In LAX, the lines to both check a bag and get through security were exceptional. He got to the airport two hours early and was still late getting to his plane.

Every step of the way, he’s on the verge of tears and trying to get assistance from both TSA and Southwest employees to get to his plane on time.

According to him, everyone he talked to couldn’t have cared less. When he was done with security, he grabbed his computer bag, shoes and belt and ran to his terminal in his stocking feet.

When he got there, the pilot of his plane and the ticketing agent both said, “Are you Mark? We held the plane for you and we’re so sorry about the loss of your grandson.”

The pilot held the plane that was supposed to take off at 11:50 until 12:02 when my husband got there.

As my husband walked down the Jetway with the pilot, he said, “I can’t thank you enough for this.”

The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”

My husband was able to take his first deep breath of the day.

I don’t know any other airline that would have done this.


There is not much to say after that.  Sometimes 12 minutes flies by as a waste of time and we don’t know it.  Sometimes 12 minutes can mean the difference between being a world away when you need to be right next to someone.

(Yes this article is poorly written, full of dangling participles and bad ellipsis but sometimes…that is what life is made of)

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